About Us
A United Team Of Estate Agents - Working Together
Burns and Webber was founded at Godalming in 1986. Additional offices at Cranleigh, Guildford and Farnham were soon added. These four core offices work 'hand in glove' with each other and in conjunction with our sister company which provives an additional fourteen offices within the family, ensuring a continuous flow of buyers down the A3 corridor from London.
We are closely linked to The London Office that also provides many leads from central London and overseas buyers.
Our philosophy is to work with our clients towards a common aim, co-operating with, and achieving the best results possible for them. We are knowledgeable professionals who are approachable, caring and friendly. We have no greater asset in our company than our staff with a mission to excel and always achieve our clients’ objectives.
The owners and partners of Burns & Webber play an active daily role in the running of the business. Their depth of understanding and experience of the property market are invaluable. Their daily hands-on involvement ensures that the ethos of how the company is run and excellent customer service are maintained. We employ high calibre staff who are motivated by success and provide outstanding customer service.
To see a selection of the properties we have recently sold, please Click Here.
Why We Are Different
We Stick Our Necks Out - For You - When it comes to selling and buying property, we are prepared to stick our necks out and say that we deliver a level of service that makes us stand out in a world of mediocrity.
With Burns & Webber, service is a practice, not a theory. Behind our advertising profile is a solid backbone of experience, dedication and knowledge. This is backed up by a belief that in order to offer our customers the very best service, we must be leaders not followers.
When you involve us in your move you enter a new dimension in customer service. We never forget that the most important aspect of our business is you. We take time to listen to you, to understand your needs and to offer direction that will result in a satisfactory conclusion.
We Never Forget To Listen
We listen to you very carefully all the time whether you are buying or selling. Only then can we have a clear understanding of your objectives.
We communicate with you - this is very regular, to be sure you know what we are doing, what is occurring with the marketing of your property, or the progressing of your transaction.
We are available pretty well any time for you to call us for a chat if you are anxious about anything or have a query. Great communication keeps frustration levels to the very minimum.
Your choice - we know we operate in a highly competitive world where customers have choices. Customers also have high expectations and we are fully cognisant of the need to follow through our claims about the level of service we deliver.
Today's clients are tomorrows ambassadors. Strenuous efforts are made to create “ambassadors” from our customers. We want to ensure that they would use our services again when they next move, recommend us to friends and family. And for sellers, we want them to be satisfied they have received value for money from the fee they have paid us.
We pursue these objectives with passion and vigour, as they are the very essence of real customer care and our reputation for the future.
To read some feedback about our customers' experiences with us, please Click Here.
Professional Conduct
Industry Codes Of Practice And The Law - Estate agents are governed by legislation, in particular the Estate Agents Act, the Property Misdescriptions Act and Money Laundering Regulations.
The Property Ombudsman Scheme we are proud to be voluntary members of The Property Ombudsman Scheme and the National Association of Estate Agents. Both operate strict codes of practice covering legal and ethical procedures.
The Property Ombudsman and Trading Standards On September 1st 2005 the Office of Fair Trading (OFT) awarded their approval to The Property Ombudsman (TPO) code of practice under the OFT's Consumer Codes of Approval Scheme, a fine endorsement to an excellent facility for the consumer. The Property Ombudsman also provides a very fair and cost-free route through which the public can pursue certain serious complaints of misconduct about an estate agent, if the estate agent itself is unable to resolve such issues.
